Refund policy
### Translation to English
**Return Policy**
We apply a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, you can contact us at the following address: administration@verslavenir.net. Please note that returns must be sent to the following address: 777 rue Pierre-Boulet Normandin, Québec G8M 4G9.
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without prior request for return will not be accepted.
You can always contact us for any questions regarding returns at administration@verslavenir.net.
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**Damages and Issues**
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and resolve it.
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**Exceptions or Non-returnable Items**
Certain types of items cannot be returned, such as custom products (e.g., special orders or personalized items). Feel free to contact us with any questions or concerns about a specific item.
Unfortunately, we do not accept returns on sale items or gift cards.
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**Exchanges**
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
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**Refunds**
We will notify you once we have received and inspected your return and let you know whether the refund has been approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and display the refund.
If more than 15 business days have passed since your return was approved, please contact us at administration@verslavenir.net.
**Return Policy**
We apply a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, you can contact us at the following address: administration@verslavenir.net. Please note that returns must be sent to the following address: 777 rue Pierre-Boulet Normandin, Québec G8M 4G9.
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without prior request for return will not be accepted.
You can always contact us for any questions regarding returns at administration@verslavenir.net.
---
**Damages and Issues**
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and resolve it.
---
**Exceptions or Non-returnable Items**
Certain types of items cannot be returned, such as custom products (e.g., special orders or personalized items). Feel free to contact us with any questions or concerns about a specific item.
Unfortunately, we do not accept returns on sale items or gift cards.
---
**Exchanges**
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
---
**Refunds**
We will notify you once we have received and inspected your return and let you know whether the refund has been approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and display the refund.
If more than 15 business days have passed since your return was approved, please contact us at administration@verslavenir.net.
